Frequently Asked Questions

1. When will my order ship?

All 2014 souvenir eggs will begin shipping the first week of April. All other souvenir eggs from past years will ship within 2 business days. You will receive a notification email with tracking information once your order has been shipped. Please allow 5-7 business days for shipping. All orders with standard shipping placed after April 15th 2014, are not guaranteed to arrive before Easter.

2. Do I have to order my eggs online?

No, you can place an order over the telephone by calling toll-free 1-800-420-7545.

3. Do you accept international or APO (military addresses) orders?

Yes, you can place international or APO orders online. If you have problems placing orders online, you can place an order over the telephone by calling toll-free 1-800-420-7545.

4. Do you offer refunds or exchanges?

All sales are final, but we will exchange damaged merchandise or incorrect orders. You can email easter2014@nationalparks.org for assistance.

5. What if I have a question regarding the souvenir eggs?

You can email easter2014@nationalparks.org for assistance.

6. When will the souvenir egg sales end?

The souvenir eggs are produced in limited quantity and we will sell them until we sell out for the year.

7. Did you know that the White House is a National Park?

The White House is located in President's Park and is part of the National Park System. With the White House as a backdrop, President's Park has been host to foreign dignitaries, suffragettes, civil rights demonstrators, and citizens gathering for proud national traditions like the National Christmas Tree Lighting Ceremony and, of course, the Easter Egg Roll. This year is the 7th consecutive year that the National Park Foundation has produced and sold the official White House Easter Egg in support of this long-standing event. For more information on the National Park Foundation, please visit www.nationalparks.org

8. Where can I get information about the White House Easter Egg Roll event?

The best information can be found at www.whitehouse.gov/easterEggRoll.

9. Why is my e-mail address required to place an order?

Good question, first your email is safe with us - we will not sell it. Your email is required so that we may confirm your order and shipment.

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